SFRS Family Support Trust

SFR Family Support Trust



Strathclyde Fire and Rescue Family Support Trust Disclaimer

Terms of Use

Please read these Terms of Use carefully before using this website. Use of this site constitutes your acceptance of these Terms, which take effect on the date that you first use the site. If you do not agree to these Terms please do not use this site.

Strathclyde Fire and Rescue Family Support Trust reserve the right to change these Terms at any time. Please check these Terms on a regular basis for changes. Your continued use of the site after changes are posted will mean you accept the Terms as modified by the posted changes.

Before accessing this site you should obtain permission to do so from the telephone bill payer. Please note that information sent by e-mail is at your own risk as unfortunately security cannot be guaranteed.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of this site.

Statement of copyright

All material found within the pages of is the copyright of Strathclyde Fire and Rescue Family Support Trust unless stated otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You also agree not to adapt, alter or create a derivative work from except for your own personal, non-commercial use. Any other use of content requires the prior written permission of Strathclyde Fire and Rescue Family Support Trust or the individual copyright holders concerned who have donated content.

What information we collect and how

The information we collect via the Website may include.

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

Data collection and purpose specification

The Data Controller for this website is Strathclyde Fire and Rescue Family Support Trust. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you in order to deal with your queries and to provide you with the best possible service. From time to time we may want to pass your details to other relevant organisations. This will be clearly indicated to you at the point where you leave your details.

If you do not want us to pass your information to third parties or have any queries about this statement, please e-mail us at

The type of information we will collect about you includes (but is not limited to): your name, your address, phone number, e-mail address, your Fire Service details.

We will never collect sensitive information (e.g. your racial origin, details of your medical condition, or sexual preferences) about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your rights to access personal data

For any enquiry or concern about our privacy policy, or to request access to your personal data, please write to Strathclyde Fire and Rescue Family Support Trust. Strathclyde Fire and Rescue Headquarters. Bothwell Road. Hamilton ML3 0EA

If you ask for a copy of your personal data, we will provide you with a readable copy of the personal data that we keep about you within 40 days of the date of receipt of your request. Evidence of proof of your identity will be required.

As a charity relying entirely on voluntary donations, we will have to take into account the purpose of any request for information and the costs involved in providing it for the enquirer.


Any current or future links to other sites are provided as a convenience only, and we assume no responsibility for the contents of those other sites, or any products or services advertised or sold on those sites. The inclusion of any link does not imply endorsement by Strathclyde Fire and Rescue Family Support Trust of the site or any association with their operators.

Online donations

In order to make an online donation by credit card or direct debit, the site visitor will be directed to a sub-site. This sub-site is operated on behalf of and under contract to Strathclyde Fire and Rescue Family Support Trust. Where necessary, further information about the collection of the data and any further uses to be made of the data will be provided on this sub-site. The site uses encryption and other security features.

Company Information

Strathclyde Fire and Rescue Family Support Trust. Strathclyde Fire and Rescue Headquarters. Bothwell Road. Hamilton ML3 0EA
Scottish Charity Number SC024296

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